After Sales
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
Transdek offers dedicated servicing, maintenance and repair across our full range of mezzanine and lift solutions. As the original equipment manufacturer, our in-house engineers have unmatched knowledge of every product we design and build — ensuring your equipment is cared for by the people who know it best.
From installation to long-term operation, our mezzanine servicing is tailored to your site and usage needs. With Transdek, you have a single, accountable partner for the entire lifecycle of your equipment — providing peace of mind, operational continuity, and long-term reliability.
We offer a standard 12-month warranty on all our mezzanine lifts – dependent on regular preventative maintenance programmes. Extended warranties may be available.
We recommend Planned Preventative Maintenance (PPM) every 6–12 months for your mezzanine lift, depending on usage, to ensure continuous operation, maximise performance, and extend the equipment’s service life.
Our latest mezzanine lifts feature HMI touchscreen controls, offering plant status diagnostics and fast fault-finding. This can boost self-fix rates by up to 80%, reduce maintenance costs, and is supported by technician training.
We maintain high-level stocks of spares both in-factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored spares packages are available for in-house maintenance.
Thank you very much for supplying and installing an excellent product. It exceeds our expectations, and I would also like to take this opportunity to praise your installation team — they worked hard, were easy to deal with, and remained polite throughout.
Self Storage 4 U | Self Storage
From day one we were extremely impressed with Hörmann Transdek as it was obvious that they were able to quickly provide a solution to our lifting needs. Working with them is straightforward and easy, from the first consultation right through to the installation team – who were great to work with.
Owner at Store More | Self Storage
The new lift has been a game-changer for our business. Its ease of use and the added safety it offers when transporting goods to the first-floor level are exceptional. It has helped to streamline our operations, boosted efficiency, and noticeably increased our business. Looking back, it is hard to imagine how we managed without it
Site Manager at Storage Works | Self Storage
We have been very impressed with Transdek’s professional approach throughout the design, build and delivery stages of this project. Not only have they supplied a robust, well-engineered product at a competitive price, they also managed to deliver the lifts two weeks ahead of schedule to suit our build plans.
DFS | Retail
We have worked with Transdek since 2010, which is testament both to the quality of their products and the exceptional customer service they provide us. They understand the pressures of our business and are able to respond to our tight deadlines
Dunelm | Retail