After Sales

Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime

CUSTOMER SERVICE THAT’S SECOND TO NONE

We guarantee you the highest possible level of support throughout the lifetime of your mezzanine goods lifts. At the end of the day, we want you to be completely satisfied with our products.

We want our mezzanine lifts to offer you continuous performance – like our original lifts, which have been reliably servicing our customers’ mezzanine floor levels since 2004.

We understand the cost and frustration to your business, when things go wrong. And we’re fully committed to ensuring optimal productivity and minimal downtime on all our mezzanine lifts.

We pride ourselves on the excellent service history of our products and have invested heavily in the development of optimal after sales systems to ensure your ongoing satisfaction. Our equipment is specifically designed to facilitate efficient and cost-effective maintenance.

At the same time, we continuously strive to improve the quality of our products and after sales support, based on your feedback and our experience.

Warranties

We offer a standard 12-month warranty on all our mezzanine lifts. Extended warranties may be available. To ensure that Transdek’s warranty work is carried out quickly and efficiently, all warranty projects are carried out by Transdek-trained service engineers.

Service Level Agreements

We offer a range of service level agreements that can be tailored to suit your specific operational requirements.

Planned Preventative Maintenance

PPM is recommended to help ensure the continuous, uninterrupted function of your mezzanine lift and to prolong equipment lifetime. For our mezzanine lifts, we generally recommend PPM servicing every 6-12 months (depending on intensity of usage) by one of our service engineers.

Technical Assistance

Our nationwide network of service engineers offer emergency technical assistance 24/7 365 days of the year. Standard service levels provide 4-hour emergency response times – we aim to average emergency response closer to 2 hours. We understand the criticality of our lifts to your business, so on the rare occasions that equipment does break down, we focus all of our efforts on providing rapid and decisive response.

HMI Fault Finding

All our latest mezzanine lifts are fitted with HMI touchscreen controls that provide you with a plant status diagnostic overview and a rapid fault-finding capability. We estimate that this can increase self-fix rates on our lifts by as much as 80%, significantly reducing call-out rates and maintenance costs. Your in-house technicians will also receive training to enable them to diagnose more complex faults.

Spares

We maintain high-level stocks of spares both in-factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored spares packages are available for in-house maintenance.

We have been very impressed with Transdek’s professional approach throughout the design, build and delivery stages of this project. Not only have they supplied a robust, well-engineered product at a competitive price, they also managed to deliver the lifts two weeks ahead of schedule to suit our build plans.

DFS | Retail

We have worked with Transdek since 2010, which is testament both to the quality of their products and the exceptional customer service they provide us. They understand the pressures of our business and are able to respond to our tight deadlines

Dunelm | Retail

The new Transdek mezzanine lift was quickly fitted, is very robust and really easy to operate. It is perfect for our requirements

Bettys & Taylors | Retail

Transdek lifts have significantly enhanced our warehouse productivity. With their engineering and manufacturing expertise, Transdek’s solution more than meets our current and future needs

Boyes | Retail

We have worked with Transdek previously and found their lifts to be very reliable – and their installation teams very professional and easy to work with. Also, for a large-volume lift, we haven’t found anything to match their prices

Smart Storage | Self Storage

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