After Sales
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
Dedicated lifetime support for your mezzanine lifts. Ensures ongoing safety and reliability, with minimal downtime
We want our mezzanine lifts to offer you continuous performance – like our original lifts, which have been reliably servicing our customers’ mezzanine floor levels since 2004.
We understand the cost and frustration to your business, when things go wrong. And we’re fully committed to ensuring optimal productivity and minimal downtime on all our mezzanine lifts.
Our sister company, Fen-Bay Services, are a leading provider of servicing and aftercare on lifts and loading bay products and can offer dedicated service, maintenance and repair packages on all of Transdek mezzanine floor lifts.
With a network of over 100 service engineers offering 24/7 emergency assistance, Fen-Bay Services are able to provide exceptionally fast response times and fix rates.
We offer a standard 12-month warranty on all our mezzanine lifts – dependent on regular preventative maintenance programmes. Extended warranties may be available.
A range of SLA’s are available through our sister company, Fen-Bay Services, can be tailored to your specific operational requirements.
PPM is recommended to help ensure the continuous, uninterrupted function of your mezzanine lift and to prolong equipment lifetime. For our mezzanine lifts, we generally recommend PPM servicing every 6-12 months (depending on intensity of usage).
Our sister company, Fen-Bay Services, have a nationwide network of service engineers who offer rapid-response emergency technical assistance 24/7 365 days of the year. Standard service levels provide 4 hour response times but typically average closer to 2 hours.
All our latest mezzanine lifts are fitted with HMI touchscreen controls that provide you with a plant status diagnostic overview and a rapid fault-finding capability. We estimate that this can increase self-fix rates on our lifts by as much as 80%, significantly reducing call-out rates and maintenance costs. Your in-house technicians will also receive training to enable them to diagnose more complex faults.
We maintain high-level stocks of spares both in-factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored spares packages are available for in-house maintenance.
We have been very impressed with Transdek’s professional approach throughout the design, build and delivery stages of this project. Not only have they supplied a robust, well-engineered product at a competitive price, they also managed to deliver the lifts two weeks ahead of schedule to suit our build plans.
DFS | Retail
We have worked with Transdek since 2010, which is testament both to the quality of their products and the exceptional customer service they provide us. They understand the pressures of our business and are able to respond to our tight deadlines
Dunelm | Retail
The new Transdek mezzanine lift was quickly fitted, is very robust and really easy to operate. It is perfect for our requirements
Bettys & Taylors | Retail
Transdek lifts have significantly enhanced our warehouse productivity. With their engineering and manufacturing expertise, Transdek’s solution more than meets our current and future needs
Boyes | Retail
We have worked with Transdek previously and found their lifts to be very reliable – and their installation teams very professional and easy to work with. Also, for a large-volume lift, we haven’t found anything to match their prices
Smart Storage | Self Storage
